The elegance you deserve, at a price you can afford.
Terms & Conditions
Our Return Policy
Silk, Satin & Paper values your business, and we hope that you are happy with your purchases. If you need to return an item, please review the following policy. The return policy on all items does not include shipping and handling. All returns require prior authorization, and all items must be returned in original packaging.
Damaged Items
All shipments are insured. If your package is damaged in transit, contact the appropriate carrier to file a claim. If you require a replacement order, we will work with you and the carrier to resolve the situation. If there are time constraints, please contact us immediately.
Defective Items
You must contact us within 7 days of receiving your package to report any defective merchandise. We require a complete description of the defect. We will make every effort to replace any merchandise with manufacturer's defects. We cannot guarantee that replacement merchandise will be available, or that if available, such items will ship within a specified time period. We recommend that you contact us immediately, and we will make a concerted effort to accommodate your specific situation. A return authorization is required for all returned merchandise.
Shoes, Veils & Headpieces
Shoes, veils and headpieces can be returned for a 100% refund of purchase price or exchanged for any reason as long as they have not been worn, damaged or dyed. They must be returned in the original packaging, and the original container must be placed in an appropriate shipping container. Please e-mail us with a complete description of the item you want to return (manufacturer, style #, size and color) and we will provide a return authorization. We reserve the right to refuse any items that do not meet the specifications documented above.
Special Order Gowns
Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. Once you place your order, our vendors cannot cancel or make changes or modifications to that order. Please be sure of the style, size, color, and any other specifications before submitting your order. We cannot guarantee standardized dye lots for orders with multiple gown styles.
Invitations
After you approve the final proof, invitation orders cannot be canceled. If the printer makes an error, corrections will be made free of charge. If you make an error and do not correct the error before approving the final proof, you are responsible for all correction and re-order charges.
If you have any questions about our policy, call us at 1.888.924.3837 or by e-mail.
